Frequently Asked Questions

Find answers to common questions regarding billing, our products and services, policies, and more.

Account, Billing and Payment Questions

Autopay Questions

What is AutoPay?

Autopay is a free service that allows you to setup automatic payments of your account each time an invoice is generated.


How do I enroll in AutoPay?

Register or Log In to our Bill Payment portal to set up automatic payments.  You can change or cancel from the portal as well at any time.


 

Late Payments & Account Hold Questions

When is my payment due?

Payment is due upon receipt of the invoice. Any payments not received within 45 days of the invoice date will result in a $10.00 finance charge and possible suspension of service. In case of suspension, there will be a maximum $35.00 reinstatement fee.


When will I incur late fees?

Any payments not received within 45 days of the invoice date will result in a $10.00 finance charge and possible suspension of service. In case of suspension, there will be a maximum $35.00 reinstatement fee.


How do I restart my account?

Please contact our Customer Support Team.


Why did my rate increase?

American Disposal monitors our costs in order to provide you with the highest level of customer service. With the cost of equipment, landfill, labor, insurance, and other operating expenses on the rise, we must unfortunately pass on a portion of these escalated costs.


Why am I getting phone calls about my account?

We make courtesy calls to remind you when a balance has become past due. This helps ensure there is no interruption in your service.


What do I do if my service has stopped, or my equipment has been removed for non-payment?

Once your account has been suspended or cancelled due to a past due balance, we require that the account balance be paid in full for services to reinstate. Please contact our customer service department to ensure service will reinstate once payment has been made. Reinstatement fee of up to $35.00 may apply.

My Trash Account Questions

How do I setup a my trash account?

When setting up an account, please have the following items prepared:

  • Customer ID
  • E-mail address
  • Telephone Number OR Invoice Number associated with the customer account.

Next, access My Trash Account and click here to register.

A form will appear that will require you to submit information related to your customer account. Make sure to fill in all fields!

After submitting your form, a confirmation e-mail will be sent to you. A pop-up window should also notify you that an e-mail is on its way. Some e-mail providers may take up to an hour for this e-mail to arrive in your inbox.

You must click the link within the confirmation e-mail in order to activate your account. You will not be able to login to My Trash Account or request a password reset until you have activated your account.


I forgot my password. What do I do?

On the Customer Portal you will find a link that reads “Forgot password?” Click for assistance. This will only work if you have activated your previously created account.

A form will appear that will require you to submit information related to your customer account. Make sure to fill in the required fields.

After submitting your form, an e-mail will be sent to you with your new account information. A pop-up window should also notify you that an e-mail is on its way. Some e-mail providers may take up to an hour for this e-mail to arrive in your inbox.


Can I manage multiple accounts in my trash account?

Yes, you can manage multiple accounts in the Customer Portal. This should be done through a single account login.

Click on ‘My Profile’ in the left-hand navigation area or “View/Edit Profile” in the main home page.

Click ‘View Accounts’.

Enter ‘Account Number’ and ‘Invoice Number of Bill Pay Access Key’ associated with the additional account. Click the ‘Add’ button in order to add the additional account.


Can I receive paperless invoices?

Yes, you can sign up online for paperless invoices in the ‘My Profile’ area of the Customer Portal.

In the ‘Invoice Delivery Option’ field, select the ‘EMAIL’.

Click ‘Update’.


What features does my trash account have?

In your Customer Portal, you can:

  • Enroll in paperless billing
  • Enroll in automatic payments
  • Manage payment options
  • View invoices and pay your bill
Payment Questions

What payment methods are accepted? 

Online

We accept Visa, MasterCard, and American Express.  We also accept ACH payments from your bank account. Register or Login now

Pay by Mail

Reliable, safe, and convenient, simply pop your payment into your mailbox and send to us! We accept cash, check, or money order.

Mail To:
American Disposal Services, Inc.
PO Box 28150
Miami, FL 33102-8150

Pay over the Phone

For quick and easy payment, give us a call! We can accept credit card payments over the phone.

In Person

Stop by our office to pay your bill in person! We can accept cash, checks, or money orders at our office. Please visit the ADSI of Georgia office.

With ACH-Payments

You can sign up for either one-time or recurring ACH payments for easy, fast billing! Download this form and send payment for any balance with cash, check, or money order. Please email the form to ar@adsimail.com 


Can I update my card on file? 

Yes, you can add a card associated with your account(s) on the Customer Portal.

Click ‘Credit Card Accounts’ and then the ‘Add New Card’ button.

You will be redirected to a page to enter your payment information. When you complete entering your information, select ‘Submit’.


How do I set up ACH payments?

You can do that directly on the Customer Portal.

Click ‘Bank Accounts’ and then the ‘Add New Bank Account’ button.

Enter your bank information.  If you’d like your bill to be automatically paid with this account, select ‘Yes’ for the ‘Recurring’ field and click ‘Save New Bank Account’.

Restarting, Pausing & Cancelling Service Questions

How do I restart my account?

Please contact our Customer Support department for assistance.


How do I put my account on vacation hold?

Please contact our Customer Support department for assistance.


How do I cancel service? 

Please contact our Customer Support department for assistance. We request 2 weeks notice to cancel services. There will be no proration of billing and you will not be entitled to a refund if service is cancelled during a billing cycle. You must remain responsible for all charges, fees, and taxes through the end fo the billing cycle (including the period between the notice of termination and the end of the current billing cycle). This provision will not apply if it is contrary to a current franchise agreement, municipal contract, or other written contract applicable to this account or is otherwise prohibited by law). All American Disposal Services equipment provided to you during your time of service is to be scheduled for collection at the time of cancellation. Any equipment not returned is subject to a $100.00 charge per cart, and a $10.00 charger per bin.

Products, Services and Collection Questions

Bulk & Yard Waste Questions

How do I get a large item removed?

For bulk item removal, please contact Customer Support to schedule a bulk good removal. *Additional charges may apply.  

We Accept:

Bulk Waste: Bulk goods are defined as non-electrical, oversized goods that can be compacted in the back of a collection truck. Materials collected as part of our bulk goods removal service include sofas, cabinetry, large furniture, mattresses, box springs, grills, lawn mowers, etc.

White Goods: White goods and appliances are large household items used to perform specific tasks. These materials are all recycled after they are collected. Materials collected as part of our white goods removal service include: refrigerators, dryers, washing machines, water heaters, televisions, etc. *Freon must be removed prior to collection.


How do I set out my Yard Waste / Debris?

Set-out Instructions:
Grass clippings and leaves are to be placed curbside in brown paper bags OR un-bagged in a personal container clearly marked “yard waste”. Clear plastic bags used for yard waste collection are also acceptable at this time. While clear plastic bags are an acceptable method for collection at this time, they do cause issues at the facility that composts your yard waste.

Each tree limb or piece of brush must be no longer than 4 feet in length and 3 inches thick in diameter. Limbs and brush must be bundled with rope or twine for ease of collection and placement into the truck. Items that are bagged, bundled or placed in your cart may not exceed 50 lb. Mulch, dirt, rock, and sod can NOT be placed curbside.

We will collect up to 5 bags per customer per pick up.
*If you reside in a Municipality or HOA please refer to your community guidelines as those may require more specific preparation requirements.

For an alternative, more eco-friendly method for yard waste disposal, considering starting your own backyard compost pile and/or leaving your grass clippings on your lawn in order to replenish the nutrients in the soil, ensuring a healthy-looking lawn.

Construction/Rennovation Waste Questions

What is considered as Construction/Renovation Waste?

Any material that is used for building or renovation projects is considered ‘construction waste.’ Construction was materials include: concrete (powder or solid form), brick, block, asphalt, siding, pallets, etc.

We CANNOT collect construction waste in our curbside collection trucks. Please contact Customer Support to see if your construction waste warrants a special pick up or is best suited for our Roll-Off Dumpster Service, which can handle large amounts of renovation or construction waste. For more information click here.


Do you recycle construction debris? 

Yes! Construction Debris will be recycled at C&D facilities and require a roll-off dumpster. Construction Debris cannot be recycled in your standard trash or recycling cart. Explore our Roll Off Dumpster Service here.

Equipment Questions

Do I need to use American Disposal containers?
No. ADSI containers are normally supplied with service when you sign up. We offer containers with wheels and lids. If a personal container is used, it must be a 30-gallon or larger outdoor receptacle. American Disposal Services Inc. is not responsible for any lost, stolen or damaged personal containers.


Can I put my address on my equipment?
All of our carts are numbered with a serial number. We encourage our customers to record this number in a safe place should they ever need to locate a missing cart. If you prefer to label our equipment with something more customized, we request the use of material that is durable, but that can be removed (ex. mailbox letters/numbers). Paint and other permanent markings are not to be used to mark American Disposal Services equipment (ex. mailbox letters/numbers).


Can I get an additional trash or recycling container?

Residential Customers:
Additional containers are available at an extra cost. Please contact Customer Support for assistance.

Commercial Customers:
Yes. You may increase your current service at any time. Please contact gacommercial@wasteconnections.com for assistance.


What roll off dumpster sizes do you offer?
We offer 10, 20 and 30-yard dumpsters for temporary, long-term and permanent use. For more information click here.


Can I use my recycling cart for trash?
No. Your recycling cart is to be used for the sole purpose of collecting recyclables.

Recycling Questions

What items can be recycled?

  • PlasticPET #1 plastic containers and bottles, HDPE #2 natural and colored containers and bottles, and all wide mouth plastics labeled #5. We also accept jugs, buckets, and plastic toys. Black plastic containers are NOT accepted, this item is just simply not recyclable!
  • Metal: Aluminum cans, steel cans and aerosol cans.
  • Cardboard: Old corrugated cardboard, flattened shipping/moving boxes, paperboard (ex. cereal boxes, frozen food boxes). Wax coated cardboard items like a oatmeal container are not recyclable.
  • Carton: Any types of cartons (for food, drinks, etc.).
  • Paper: Office paper, colored paper, newspaper, magazines, soft-cover books, catalogs, and mail/junk mail.

Recycling Tips:

  • All recyclables should be Empty, Clean, Dry and Loose – Food and moisture can ruin the Paper + Cardboard!
  • Don’t bag recyclables >> #PlasticBagProblem
  • Cardboard Boxes must be broken down and flat (preferably bundled and tied).

What is single stream recycling?
Single Stream Recycling is an improved system in which recyclables such as plastics, paper, cardboard, carton, and metals are put into a single recycling bin. ADSI collects those recyclables and transports them to Material Recovery Facilities (MRFs) where they are sorted and processed.


Do you recycle construction debris? 

Yes! Construction Debris will be recycled at C&D facilities and require a roll-off dumpster. Construction Debris cannot be recycled in your standard trash or recycling cart. Explore our Roll Off Dumpster Service here


Do you recycle electronics?
No.

Recycling Tip: Electronics may be donated for recycle at a local retailer. For more information click here.


What cannot be recycled?

Recycle elsewhere – But NOT in your bin

  • Plastic Bags, Ziploc bags, films, and wraps – #PlasticBagProblems. Please return to your local grocery store.
  • Hazardous and E-Waste – Check with your city for recycling options.
  • Textiles – These can be reused. Please donate!
  • Batteries – Return at your local home improvement store.

NOT Recyclable – Put these items in your trash

  • Shredded Paper – Good for composting, too small to sort out at recycling facilities
  • Diapers – Yuck! Think about it…
  • Styrofoam – Not recyclable, but good for energy production.
  • Hoses and Cords – Conveyor belts and tanglers just don’t mix.

Here is our Top 10 Contaminant List 


Why is the recycling symbol on Styrofoam, Plastic coated paper or other non-recyclable products?
The recycling symbol isn’t regulated and materials like Styrofoam have very low weight and only very few places that recycle it.


Do I need to remove bottle and jar caps?
No!

Recycling Tip: Donate bottle and jar caps to charities like the Upcycle Creative Reuse Center


Why should items be placed loosely in the bin?
Your mixed recycle bin is sorted into different categories for recycling. If you have placed items inside one another, the machines will not be able to sort them.


Why should recycling items be empty, clean and dry?
If items once contained food or liquid they must be rinsed clean and given a shake to remove the water before going into your recycle bin. Food and liquid can contaminate the materials. Extremely wet paper or cardboard products will fall apart and are marked as not recyclable.

Service Questions

What are the collection days for my neighborhood?

Individually billed customers may log into My Trash Account to view your collection days, or you can view your calendar here.


When should I put my items out for pickup?

The truck arrival time at your home may vary depending on a number of factors, many can be out of our control. Homeowners are advised to have all items out at the curb the night before or curbside by 7 A.M. Do not place your containers next to any objects (car, fence, mailbox, etc.) that may impede access or obstruct sight of your items.


Will I be charged for items outside the container?

We will collect a maximum of 1 96-gallon trash can or 3-30-gallon trash cans and up to 5 additional bags of everyday generated household waste as part of our service.  If you would like to schedule the removal of more than the allowable amount of trash or a bulk item(s), there will be an additional charge and advanced notice is required.


What do I do if my service has stopped, or my equipment has been removed for non-payment?

Once your account has been suspended or canceled due to a past due balance, we require that the account balance be paid in full for services to reinstate. Please contact Customer Support to ensure service will reinstate once payment has been made. Reinstatement fee of up to $35.00 may apply.

Trash Questions

What types of trash can I throw away?
Everyday regular household trash. This is refuse that is generated from your kitchen or bathroom on a regular basis. If you are unsure if something is acceptable, please contact us so we may guide you for proper disposal.  ADSI  is not responsible for any personal or donated items left at or near the curbside on collection days.


What items are UNACCEPTABLE for regular collection?

Ammunition, asbestos, bricks, cinder blocks, combustibles, concrete, dead animals, dirt, fire extinguishers, flammable products, explosives, hazardous waste, helium tanks, infectious waste, manure, medical waste, mulch, pesticides, poisons, propane tanks, rocks, sod, stones, tires, toxic waste, tree stumps, or any other material prohibited by the landfill or any applicable state or federal law as being hazardous or toxic, or items too large or too heavy to be loaded safely into the collection vehicles.


Do I need to have my trash in bags?
Trash set out to the curb must be in leak-proof metal or plastic containers with tight-fitting lids or heavy duty plastic bags.

Report a Problem

How do I report a damaged company provided container?

To report a problem or request a repair, please contact our Customer Support Team.

LIMITS OF OUR RESPONSIBILTY.  American Disposal Services, Inc. is not responsible for damage to homeowners’ personal waste containers and lids.

How do I report a damaged dumpster, or have my dumpster swapped?

To report a damaged dumpster or swap out, please contact our Customer Support Team.

How do I report a missed pickup?

To report a missed pickup you must complete the customer support contact form, click here.

What do I do if my container is missing?

Please check with your neighbors to see if someone has accidentally claimed your container as their own. If you are unable to locate your container, please contact customer service. You may get a replacement container for $100.You may also use a personal trash container from a local retailer such as Target, Home Depot or Walmart. You are not obligated to use American Disposal equipment. Trash may also be set out in bags that are secured, but we ask that you check with your community first to ensure this is not in violation of any HOA regulations. As a reminder, American Disposal Services of Georgia is not responsible for lost, stolen or damaged personal containers.

What do I do if something was accidentally thrown away?

Please contact our Customer Support Team as soon as possible for assistance.

LIMITS OF OUR RESPONSIBILITY: American Disposal Services of Georgia is not responsible for loss of personal waste containers and lids or any items small or large left near the waste containers (for example, a bicycle left leaning on a trash can). Please remove personal items away from your waste collection items.

ADSI Policies

Christmas Tree Collection Policy

Having a Christmas tree in your home around the holidays is a staple for many families. A Christmas tree brings joy and excitement during the season, but many people are unsure of how to properly dispose of their tree once the holiday has passed. At American Disposal Services of Georgia, we make Christmas tree disposal stress-free and convenient!

We will pick up Christmas trees and associated debris with household trash on your scheduled pick-up day. Please do not place Christmas trees in plastic bags. Before setting your tree out for pickup, please remove all tinsel, lights, and decorations.

Holiday Schedule Policy

As a company we observe:

  • New Year’s Day
  • Independence Day
  • Thanksgiving Day
  • Memorial Day
  • Labor Day
  • Christmas Day

On these holidays our offices are closed and we will operate on a one day delay. Our operations are also affected by landfill(s) operation hours. Make sure to always view our Holiday Service Schedule  for up-to-date service information!

Inclement Weather Policy

RESIDENTIAL:
American Disposal Services of Georgia will make every effort to provide services when the weather is inclement. Services will be suspended or canceled in the event that we consider the roads unsafe to travel in our vehicles. If we are unable to provide collection, we will operate on a one day delay. No adjustments will be made. Services will resume as soon as it is safe to do so.

COMMERCIAL:
American Disposal Services of Georgia will make every effort to provide services when the weather is inclement. Services will be suspended or canceled in the event that we consider the roads unsafe to travel in our vehicles. If we are unable to provide collection, all accumulated material will be picked up on the next service day. No adjustments will be made. Services will resume as soon as it is safe to do so. To allow us to service you safely when collection continues, please make sure during these inclement weather conditions to keep your parking areas clear so the container is accessible. If your dumpster has wheels, please remember to treat this area. The drivers cannot roll a dumpster on ice or snow. Please make sure all ice and snow are removed from enclosure areas. The gates must be able to open and close completely.

Where can I look at my Statement of Service?

General Questions

Do you have a sustainability initiative?

Yes. We are committed to a sustainable world and partner with non-profit organizations, customers and the communities to advance sustainability efforts.

How can I contact ADSI?

ADSI offers customer care support Monday through Friday from 8:00 AM to 4:30 PM EST.

How do referrals work?

Residential:
When you refer a friend, you and your friend get 1 month for free. A referral is claimed when your referral code is used and your friend signs up for service.

Is there a maximum discount I can earn through referrals?
Absolutely not! With 12 active referrals, you can discount 12 months to zero.

Can I keep getting discounts after 12 months?
Yes!
You just need to refer more friends. Each individual referral gives you one month free.


Commercial:
When you refer a business, you and your friend get $50 off your next invoice. A referral is claimed when your referral code is used and your business friend signs up for service.

Is there a maximum discount I can earn through referrals?
Absolutely not! With 12 active referrals, you can discount $600 in 12 months.

Can I keep getting discounts after 12 months?
Yes!
You just need to refer more businesses. Each individual referral gives you $50 off your next invoice.

Who do I contact to request a donation or sponsorship?

Please contact marketing@adsimail.com providing us the details of your request.

Who is American Disposal Services of Georgia?

American Disposal Services of Georgia, is a locally operated solid waste and recycling collection company servicing residential, commercial and roll off customers. Click here to read more about us.

How Do I Throw Away?

2018

Recycle Collection

Calendar

Still Have Questions?